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MCDST Certification Training
(Microsoft Certified Desktop Support Technician)
 

Microsoft's new MCDST certification is soon to become the standard for all help desk technicians. If people in your organization are experiencing trouble with their Windows-based computer systems or if they are having difficulty with Windows applications, they are going to want help from someone who has proved they have the skills to successfully support end users and to successfully troubleshoot desktop environments running on Microsoft Windows operating systems with the MCDST certification. After completing our state-of-the-art courseware and receiving this valuable credential, technicians will have the experience to support users of even Microsoft's most advanced Windows XP operating systems and applications designed to work with it. This course contains everything you need to master your MCDST exams!

If your career plans included helping computer system users be productive while using even the most advanced systems and tools in a successful organization, our training is your first step to reaching your goals and passing the exams to prove you are the person needed when a computer question arises. With our instructor-led, hands-on training, you will be fully prepared for the test and to be a trusted help desk technician while advancing your IT career.

ADVANCE YOUR CAREER!
This MCDST courseware is designed to fully prepare you to become a Microsoft Desktop Support Technician. This product provides you state-of-the-art courseware that is guaranteed to prepare you for your MCDST exam and a successful career. Begin your MCDST Certification training today!

This MCDST training is delivered by one of the industries most sought after technical instructors and authors. We give you the flexibility and affordability you need by delivering the entire course though a computer-based training system.

APPROVED MULTIMEDIA MCDST TRAINING!
With hands-on training and hundreds of practice test questions, you will be fully prepared to pass your MCDST certification test and succeed in the computer industry. In addition, you can rest assured knowing that if you ever need assistance in preparing for your MCDST certification test, one of our certified educational consultants is only a phone call or email away.

Start preparing for your MCDST certification and become a Microsoft Certified Desktop Support Technician!


MCDST Certification Core Exams (2 Required Exams):

Exam 70–271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

This exam tests a desktop-support technician's ability to assist users of the Windows XP operating system. Certification candidates should be able to both perform any common task related to the Windows XP operating system and help users in the organization in which they work with issues related to them. They should be able to handle issues related to installation; including, manual, unattended, failed, multiple operating system, and post-installation configuration. They should be able to address issues related to using various types of hardware, local and network print devices, drivers, display devices, and I/O devices. They should be able to assist users as they configure their desktop and user environments. They should be able to assist users who need access to specific recourses; including issues related to, access to shared folders, problems with security settings and policy, local user and group accounts, startup and logon problems. They should be able to handle network problems; including, name resolution issues, Network Protocols and Services, and problems related to Internet Explorer. They should be able to support laptop and remote users' connectivity problems, multiple language and locations configurations, offline files, and power management issues. Finally, they should be able to track and analyze the performance of the systems for which they are responsible. This exam tests the abilities of a help-desk technician to be able to resolve Windows XP operating system users issues in a timely manner.


Exam 70–272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

This exam tests a desktop-support technician's ability to assist users of Windows XP applications. Certification candidates should be able to both perform any common task related to Windows XP applications and help users in the organization in which they work with issues related to them. Specifically, this exam focuses on supporting users of the Microsoft Office application suite of productivity applications on which the application interfaces of many Windows XP programs are based. Certification candidates should be able to address issues related to setting up an application for execution on Windows XP and configuring account settings, file system, and multi-user access. They will be required to resolve issues related to customizing application interfaces, the Start menu and taskbar, regional settings, fonts, and error messages. They should be able to handle application errors resulting from network, security, or hardware problems. They should be able to help prevent, identify, and respond to network or system application security breaches. This MCDST exam tests the abilities of a help-desk technician to be able to resolve Windows XP application users' issues in a timely manner.

Get in the lead-- update your credentials today. 

With our cutting edge Video on CD-ROM series, which includes our interactive hands-on training simulations, students will learn from real-world scenarios taught by our expert instructor.

Your MCDST Certification Training Package Includes:

4 Interactive CD-ROM's
Instructor Led Video Segments, Interactive Training
Exam Simulators
Toll Free Educational Support

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